Secure Language and Content Management Services
ITC Global takes security seriously. That’s why companies around the world trust us to keep their data confidential for each language and global content project we manage. But don’t just take our word for it. Our third-party certifications and audits confirm this commitment to data security and privacy.
Security Policies and Oversight
Policies (available upon request)
Acceptable Use Policy
Access Control and Password Policy
Data Privacy Policy
Physical Security Policy
Remote Access Policy
Oversight
Our Data Protection Officer ensures compliance with data protection policies throughout the organization
Cloud Security
Data Center Physical Security
- Facilities: ITC servers are in secured, locked, and climate-controlled server rooms in an ISO/IEC 27001, HDS, and PCI-DSS certified datacenter
- On-Site Security: An SSIAP safety officer is onsite 24/7 and the facility features biometric and badge access control, as well as full site video monitoring
- Data Hosting Location: All data is stored in EU datacenters
Software and IT System Security
- We deploy advanced Endpoint Detection and Response (EDR) solutions to defend against a range of cyber threats, including data breaches, ransomware, and phishing attacks.
- Our on-premises Translation Project Management System (TMS) enhances the security of our computing infrastructure, adding multiple layers of protection.
- We implement robust email threat protection measures, complemented by Multi-Factor Authentication (MFA) to safeguard against unauthorized access.
- Our secure Enterprise File Sync and Share (EFSS) service ensures the confidentiality and integrity of your files during collaboration and storage.
Employee Security
- Employees sign a non-disclosure agreement as part of their onboarding process
- Training: Employees complete ongoing security training with weekly micro-training and yearly in-depth cybersecurity certification
Vendor Security
All vendors sign a comprehensive confidentiality agreement that legally binds them to maintain the confidentiality of any proprietary or sensitive data they might access during their engagement with us. It stipulates strict guidelines on how information should be handled, stored, and transmitted, and outlines the consequences of any breach of confidentiality.
AI Security
ITC only works with artificial intelligence companies via paid subscription services. This guarantees the content we submit is not permanently stored or used to train their technology or improve the experience of other users. Any text ITC submits is only stored as needed to create translations and, if approved, to train the client’s private translation engine. It is never shared with third parties. ITC’s machine translation suppliers comply with government regulations like the GDPR and are ISO 27001:2013 certified.
Compliance Certifications
PCI-DSS
The Payment Card Industry Data Security Standard confirms that ITC Global follows industry standards to securely process, store, and transmit credit card information.
HIPAA
Health Insurance Portability and Accountability Act (HIPAA) is a U.S. law designed to protect the privacy and security of individuals’ health information. ITC Global is HIPAA certified through HIPAA Secure Now!
Regulatory Compliance
European Union’s General Data Project Regulation
ITC complies with the provisions of Law No. 78-17 of 6 January 1978, as well as European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and the free movement of such data. ITC is responsible for processing personal data within the meaning of EU Regulation 2016/679. We process personal data to manage orders (delivery, payment, after-sales service, etc.) and, more generally, to properly execute sales contracts.
Quebec’s Law 25
ITC Global complies with all requirements set out in Law 25, including transparency, the right to privacy by default, and the right to delete and transfer. Law 25 went into effect in the Canadian province of Quebec in 2021. It covers businesses in the private and public sectors, as well as private organizations. Since Law 25’s scope extends to any end user of a supplier based in Quebec, all Quebec consumers are covered and protected by this legislation.
Frequently Asked Questions About Security
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Speak the language of your customers, prospects, partners, and employees around the world with ITC Global’s full suite of solutions powered by our unique blend of talent and technology. Every language solution you need, from translation to AI technology. Tailored to you. All in one place.